IT Support Specialist

Job Description

We are searching for a detail-oriented IT Support Specialist to join our dynamic team in Port Elizabeth. This role focuses on diagnosing and resolving hardware and software issues, assisting users with technical support, and maintaining our IT infrastructure. The ideal candidate should have a flair for troubleshooting and a passion for technology.

Responsibilities

• Ensure excellent customer service and user satisfaction through effective communication.
• Assist in creating and maintaining a knowledge base for common troubleshooting issues.
• Track incidents and service requests using ticketing systems effectively.
• Collaborate with other departments to meet the needs of the business.
• Conduct regular health checks of IT systems and resources.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications such as CompTIA or Microsoft are beneficial

Experience

• 2+ years of experience in IT support or helpdesk role

Technical Skills

• Remote Support
• Hardware Diagnostics

Soft Skills

• Analytical Skills
• Team Player

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Hands-on experience with Microsoft Azure or AWS services.
• Familiarity with security practices: Understanding of cybersecurity measures and best practices.

Benefits

• Comprehensive medical coverage
• Generous leave policies
• Training programs and career advancement opportunities
• Work-life balance initiatives

Company Culture

• Inclusivity: We foster an inclusive environment where all contributions are valued.
• Feedback-oriented: We encourage open communication and value feedback from all team members.
• Respect and Integrity: We promote respect and ethical practices in every aspect of our work.