IT Support Technician

Job Description

We are on the lookout for an enthusiastic IT Support Technician to join our Johannesburg team. The ideal candidate will provide exceptional technical support to our clients, ensuring that their IT systems are running smoothly and efficiently. Strong troubleshooting skills and a customer-centric approach are key.

Responsibilities

• Resolve technical issues with hardware and software promptly.
• Support staff with IT-related inquiries and technical issues.
• Administer and maintain user accounts and permissions.
• Assist in the setup and deployment of new IT systems.
• Provide assistance for troubleshooting network issues.
• Stay updated with industry best practices and tools.
• Participate in IT projects and initiatives as required.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma in IT or Computer Science
• Bachelor's degree in a related field preferred

Experience

• 2+ years in a technical support or IT support role

Technical Skills

• macOS Support
• Remote Support Tools

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Previous experience supporting users in an office setting.
• Familiarity with IT asset management tools: Utilization of tools for tracking IT inventory and assets.

Benefits

• Comprehensive medical aid coverage
• Yearly performance bonuses
• Continual training and personal development programs
• Flexible work arrangements

Company Culture

• Innovation: We encourage creative thinking and problem-solving among our staff.
• Work-Life Balance: We believe in maintaining a healthy balance between work and personal time.
• Employee Recognition: Our team members are acknowledged and rewarded for their contributions.