IT Support Technician

Job Description

An exciting opportunity awaits for an IT Support Technician in Johannesburg. You will be responsible for managing IT support requests, troubleshooting issues, and ensuring smooth operation of IT systems. Your problem-solving skills and attention to detail will be crucial in providing excellent support to our team.

Responsibilities

• Act as the first point of contact for IT support queries.
• Diagnose and resolve technical issues with IT equipment.
• Set up and support remote working tools and technologies.
• Ensure data integrity and security across all systems.
• Engage with third-party vendors for escalated issues.
• Participate in regular IT audits and compliance checks.
• Assist with the configuration and deployment of new systems.

Requirements

Education

• Certificate in IT Support or related field

Experience

• Previous experience in a helpdesk role preferred

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with mobile device support: A background in supporting mobile devices and applications.
• Knowledge of cybersecurity principles: Understanding of fundamental cybersecurity practices.

Benefits

• Comprehensive health insurance coverage
• Performance bonuses
• Flexible working conditions
• Training and certification reimbursement

Company Culture

• Innovation Focus: We embrace innovation and encourage fresh ideas from our team.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace.
• Work-Life Balance: Maintaining a healthy work-life balance is essential to our culture.