Retail Manager

Job Description

We are on the hunt for a Retail Manager to lead our Durban store. The successful applicant will be responsible for motivating the team, managing inventory, and ensuring the store meets its sales targets. A deep understanding of retail operations and a knack for customer service are essential for this position.

Responsibilities

• Direct and coordinate the retail team to meet the standard of service.
• Develop and implement strategic plans to boost sales.
• Provide excellent customer service and handle any issues that arise.
• Manage stock levels and make key decisions about stock control.
• Ensure high standards of visual merchandising and presentation.
• Maintain an in-depth knowledge of the products and services offered.
• Oversee the hiring and training of new staff members.
• Communicate with upper management regarding store performance and challenges.
• Ensure compliance with health and safety regulations.
• Establish a welcoming environment by ensuring store cleanliness.

Requirements

Education

• Matric certificate or equivalent
• Bachelor's degree in Business Management or related field is preferred

Experience

• Minimum of 3-5 years in a retail management role

Technical Skills

• Retail Operations
• Visual Merchandising

Soft Skills

• Communication
• Problem-Solving

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Understanding of e-commerce trends: Insight into online retail trends and consumer behavior.
• Experience in staff recruitment: Expertise in hiring and training retail staff.

Benefits

• Health and wellness programs
• Paid time off and sick leave
• Retirement savings plan
• Opportunity for career advancement

Company Culture

• Team Spirit: We foster a collaborative work environment where teamwork is encouraged.
• Customer Focus: Our customers are at the heart of everything we do.
• Innovation: We value innovative ideas and empower employees to think creatively.