Hospitality Manager

Job Description

We seek a driven and passionate Hospitality Manager to lead our team in Durban. The successful candidate will oversee daily hotel operations, ensure guest satisfaction, and lead our staff to achieve excellence in service delivery. You will be pivotal in enhancing our reputation as a premier destination in the region.

Responsibilities

• Supervise all aspects of hotel operations, ensuring compliance with health and safety regulations.
• Evaluate and enhance services and amenities to meet customer expectations.
• Conduct regular inspections of guest rooms and public areas to maintain quality standards.
• Actively manage guest feedback and online reviews, responding promptly to inquiries.
• Coordinate with suppliers and vendors to ensure smooth operations and service delivery.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field

Experience

• 5+ years of experience in hotel management or a related field

Technical Skills

• Hospitality Software (e.g., OPERA)
• Revenue Management

Soft Skills

• Leadership
• Customer Service Orientation
• Problem-solving

Certifications

• Certified Hospitality Administrator (CHA)
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in event planning and coordination.: Ability to manage events and conferences hosted at the hotel.
• Knowledge of local attractions and tourism trends.: Expertise in promoting local experiences to enhance guest stays.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and training
• Flexible working hours for a better work-life balance

Company Culture

• Team Spirit: We foster an environment where teamwork and collaboration are paramount.
• Guest-Centric Focus: Our culture is defined by our commitment to providing exceptional guest experiences.
• Continuous Improvement: We encourage our team members to aspire for excellence through ongoing training and feedback.