Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to play a key role in our team in Cape Town. This position includes managing operational aspects, providing excellent guest service, and leveraging your leadership skills to enhance team performance.

Responsibilities

• Manage overall hotel operations while ensuring quality standards.
• Lead and inspire team members to deliver the best in hospitality.
• Create and manage budgets in alignment with company objectives.
• Ensure exceptional experiences for guests throughout their stay.
• Conduct staff meetings to provide updates and gather input.
• Oversee staff schedules and manage payroll.
• Maintain relationships with suppliers and vendors.
• Track industry trends and implement innovative changes.

Requirements

Education

• Higher Certificate in Hospitality Management
• Bachelor's degree in Business Administration is a plus

Experience

• 3-5 years in a similar role

Technical Skills

• Customer Relationship Management (CRM)
• Event Planning

Soft Skills

• Conflict Resolution
• Teamwork

Certifications

• Certified Hotel Administrator (CHA)
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Fluency in multiple languages: Knowledge of additional languages is beneficial for guest relations.
• Strong network within the hospitality industry: Connections with local vendors and suppliers will be helpful.

Benefits

• Health, dental, and retirement benefits.
• Employee discounts on services.
• Paid time off and holiday pay.
• Support for continuous learning and advancement.

Company Culture

• Community Engagement: We actively engage with the local community and aim to make a positive impact.
• Innovation: Encouraging new ideas and creativity is at the heart of our organizational culture.
• Continuous Learning: Opportunities for training and development are provided to all employees.