IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., your primary responsibility will be to provide top-notch IT assistance. You will handle everything from setting up new systems to troubleshooting various technologies, ensuring operations run seamlessly.

Responsibilities

• Support daily IT operations and perform routine maintenance on systems.
• Collaborate with team members during troubleshooting and software deployment.
• Educate staff on technology usage and best practices.
• Review and improve IT documentation and processes.

Requirements

Education

• Matriculation Certificate
• Diploma or Degree in Information Technology would be preferred

Experience

• 2+ years of experience in technical support or related IT experience

Technical Skills

• IT Security
• Remote Support Tools

Soft Skills

• Problem-solving
• Customer service

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Familiarity with Active Directory: Knowledge of managing user accounts and permissions within a network.
• Basic coding skills: Exposure to scripting languages for automation purposes.

Benefits

• Comprehensive health insurance and wellness programs
• Paid time off and holiday leave
• Opportunity for continued education and training
• Supportive work environment

Company Culture

• Inclusive: Diversity is valued, and we strive to create an inclusive workplace for all.
• Open communication: We encourage open communication and feedback across all levels of the organization.
• Work-life balance: We understand the importance of work-life balance and offer flexibility when possible.