IT Support Technician

Job Description

Join our growing team as an IT Support Technician in Cape Town! We're looking for someone who excels in troubleshooting hardware and software issues, providing exceptional customer support, and ensuring smooth IT operations. If you're passionate about technology and helping others, this role is perfect for you.

Responsibilities

• Support office staff in resolving IT-related problems.
• Perform routine maintenance and updates on office computers.
• Assist in preparing reports on IT performance metrics.
• Work with the IT team to enhance security protocols.
• Conduct hardware diagnostics and repairs.
• Provide excellent customer service and support.
• Help create instructional materials for users.
• Stay updated with the latest technology trends.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science
• Relevant certifications are a plus

Experience

• 2+ years of experience providing IT support

Technical Skills

• Desktop Support
• Cloud Services

Soft Skills

• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Remote Desktop Services: Ability to assist users remotely using RDP and similar tools.
• Knowledge of backup solutions: Experience with backup and recovery solutions for enterprise environments.

Benefits

• Comprehensive medical insurance
• Paid time off for vacation and sick leave
• Training and certification reimbursement
• Engaging team-building activities

Company Culture

• Innovative Mindset: We encourage creative problem-solving and fresh ideas to drive our success.
• Supportive Leadership: Our leaders are approachable and invested in your professional journey.
• Work-Life Balance: We prioritize a healthy work-life balance for all our employees.