IT Helpdesk Technician

Job Description

As an IT Helpdesk Technician based in Port Elizabeth, you will play a crucial role in maintaining our IT systems and providing top-notch support to our end-users. This position requires effective communication skills, a service-oriented approach, and a solid understanding of IT principles to ensure efficient resolution of technical inquiries.

Responsibilities

• Handle technical support requests and ensure timely resolution.
• Diagnose and resolve hardware and software problems.
• Perform routine maintenance on IT equipment.
• Maintain accurate records of support requests.
• Collaborate with other IT staff on system improvements.
• Contribute to the development of IT documentation and user guides.
• Educate users about best practices for IT security.
• Participate in occasional projects to upgrade and enhance systems.

Requirements

Education

• Matric Certificate
• CompTIA A+ or equivalent certification is preferred

Experience

• 2-3 years of experience in IT support

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Previous Experience in a Similar Role: Experience providing helpdesk support is advantageous.
• Basic Server Management Skills: Familiar with servers and their management in a network.

Benefits

• Competitive salary package
• Standard company benefits including health insurance
• Opportunities for professional development
• Friendly and supportive team culture

Company Culture

• Team Environment: We encourage collaboration, ensuring all voices are heard in decision-making.
• Innovation Focus: Our culture supports trying new ideas that enhance our services and technology.
• Learning and Growth: We believe in continuous learning, offering opportunities for growth.