Housekeeping Supervisor

Job Description

We are searching for a dedicated Housekeeping Supervisor to lead our housekeeping team in Johannesburg. The ideal candidate should have a passion for cleanliness and high standards of service. You will be responsible for overseeing the daily operations, ensuring cleanliness, and managing a team of housekeepers to provide exceptional guest experiences.

Responsibilities

• Lead and motivate the housekeeping team to deliver exceptional service.
• Develop and implement housekeeping policies and procedures.
• Ensure all areas of the hotel are maintained to the highest cleanliness standards.
• Conduct training sessions for new and existing staff on cleaning techniques and safety protocols.
• Manage and monitor inventory of cleaning supplies.
• Address and resolve any guest concerns promptly.
• Keep track of housekeeping staff performance and provide feedback.
• Liaise with other departments to ensure seamless service delivery.
• Ensure compliance with hotel operating policies and procedures.
• Prepare and manage departmental budgets and control expenses.

Requirements

Education

• High school diploma or equivalent
• Degree in Hospitality Management preferred

Experience

• 3-5 years of supervisory experience in housekeeping

Technical Skills

• Housekeeping Operations
• Staff Training

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of green cleaning practices: Experience in environmental-friendly cleaning methods.
• Experience in training staff on health and safety protocols: Ability to lead training initiatives focused on safety.

Benefits

• Attractive compensation with performance bonuses
• Health insurance and retirement contributions
• Training and development opportunities
• Flexible working hours

Company Culture

• Respect and Inclusion: We value each individual’s contributions and promote an inclusive workplace where diverse voices are encouraged.
• Continuous Improvement: We strive for excellence in everything we do, constantly seeking ways to improve our services and operations.
• Fun Environment: We believe in maintaining a positive work atmosphere where employees enjoy their time while delivering excellent service.