IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in assisting users with technical issues, maintaining computer systems, and providing support for software applications. We need someone who is not only technically inclined but also possesses excellent customer service skills to communicate effectively with our clients.

Responsibilities

• Deliver technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Develop and maintain documentation for IT processes and procedures
• Monitor and maintain computer systems and networks
• Assist in the setup of new hardware and software
• Create training materials and conduct training sessions for staff on new technologies

Advantageous

• Knowledge of ITIL frameworks: Familiarity with IT service management best practices.
• Experience with ticketing systems: Experience using IT service management software to manage support requests.

Benefits

• Competitive salary package
• Medical aid contribution
• Pension fund contribution
• Work-life balance with flexible hours

Company Culture

• Innovative Environment: We foster a culture of innovation and creativity, where every team member has the opportunity to contribute ideas.
• Supportive Team: Our team is built on support and collaboration, ensuring all members thrive and succeed together.
• Continuous Growth: We believe in the importance of personal and professional development, offering training and guidance to help our employees grow.