IT Support Technician

Job Description

Join Tech Innovations Inc. as an IT Support Technician! In this role, you will leverage your technical expertise to resolve IT issues and provide exceptional support to our team members. You will play a crucial role in maintaining our systems and networks to ensure efficiency within the organization.

Responsibilities

• Manage and resolve user support tickets efficiently.
• Troubleshoot network issues and ensure connectivity.
• Assist with data backup and recovery processes.
• Stay up to date on the latest IT trends and technologies.
• Support the implementation of new IT solutions and upgrades.
• Maintain a safe and secure IT environment for all users.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3-5 years of relevant IT support experience

Technical Skills

• Active Directory
• VPN and Remote Access Support

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with cloud services (AWS/Azure): Hands-on experience managing cloud-based IT resources.
• Scripting skills (PowerShell or Bash): Familiarity with basic scripting for automation tasks.

Benefits

• Comprehensive medical aid options
• Paid time off for illness and family emergencies
• Regular team-building activities
• Employee assistance programs

Company Culture

• Diversity and Inclusion: We embrace diversity and promote an inclusive workplace.
• Continuous Learning: We believe in ongoing training and development for our employees.
• Open communication: We maintain open lines of communication at all levels of the organization.