Hotel Manager

Job Description

We are seeking a proactive and passionate Hotel Manager to oversee our operations in Johannesburg. The ideal candidate will excel in enhancing guest satisfaction and leading a diverse team. You will ensure our hotel runs smoothly while meeting the highest industry standards.

Responsibilities

• Supervise all hotel departments to ensure cohesive operation.
• Optimize guest satisfaction through service excellence.
• Oversee hiring, training, and performance evaluations of staff.
• Create and implement promotional campaigns to maximize revenue.
• Handle customer feedback and improve service offerings.
• Ensure that the hotel meets all licensing and safety requirements.
• Manage financials including budgeting and pricing strategies.
• Establish and uphold hotel standards for cleanliness and service.
• Set staff schedules and manage payroll.
• Lead regular team meetings to address operational needs.

Requirements

Education

• Bachelor's degree in Business Administration or similar field
• Postgraduate qualifications in Hospitality Management preferred

Experience

• 7+ years in hotel management or related experience

Technical Skills

• Customer Service
• Operational Strategy

Soft Skills

• Team Leadership
• Interpersonal Skills

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of local tourism trends: Understanding of the Johannesburg tourism market and guest preferences.
• Language skills in French or German: Ability to converse in additional languages is a plus.

Benefits

• Comprehensive health insurance and retirement plan
• Flexible working hours and remote work options
• Continuous learning and growth opportunities
• Paid time off and holidays

Company Culture

• Innovation: We embrace new ideas and encourage creativity in all aspects of our business.
• Continuous Improvement: We believe in ongoing professional development and strive for excellence.
• Empowerment: We empower our employees to take initiative and make impactful decisions.