IT Support Technician

Job Description

We are searching for an IT Support Technician to join our team in Johannesburg. The ideal candidate will have a solid background in troubleshooting, providing technical support, and ensuring that our IT systems run smoothly. You will be responsible for assisting users with hardware and software issues, maintaining IT equipment, and improving our overall IT infrastructure.

Responsibilities

• Provide timely and accurate technical support to end-users.
• Identify opportunities for system improvements.
• Assist in the implementation of IT projects.
• Ensure compliance with IT security policies.
• Maintain knowledge of industry trends to provide best practices.
• Assist with backup and recovery procedures.
• Engage in continuous learning to enhance technical skills.

Requirements

Education

• Certification in IT Support or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux Operating Systems
• Email Systems Management

Soft Skills

• Analytical Skills
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Cisco Certified Network Associate (CCNA): Networking certification that can enhance technical capabilities.
• Knowledge of ITIL Framework: Familiarity with ITIL practices for IT service management.

Benefits

• Health insurance coverage for employees and dependents
• Professional development programs
• Yearly salary reviews
• Work from home options available

Company Culture

• Innovation: We promote innovative thinking and value creative ideas that contribute to our goals.
• Open Communication: Our environment fosters open communication, enabling staff to share ideas freely.
• Recognition: We take pride in recognizing and rewarding hard work and dedication.