Retail Manager

Job Description

Join our team as a Retail Manager based in Johannesburg, where you'll lead a proactive approach to retail operations. You will be responsible for enhancing customer experience, managing store performance, and guiding your team to exceed sales targets. Our ideal candidate has a passion for retail and a proven record in management, ensuring profitability and customer satisfaction.

Responsibilities

• Oversee all aspects of store operations, from staffing to sales.
• Motivate and inspire the team to meet and exceed KPIs.
• Utilize sales analysis to drive improvements and growth.
• Develop training programs to enhance staff skills.
• Manage vendor relationships and supply chain activities.
• Ensure compliance with company policies and procedures.
• Coordinate with regional management to execute business objectives.
• Handle any conflicts or customer complaints promptly.
• Evaluate and enhance store layout and displays.
• Implement a customer loyalty program to increase retention.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Master's degree is a plus

Experience

• 7 years of retail management experience preferred

Technical Skills

• Budget Management
• Analytical Skills

Soft Skills

• Communication
• Problem Solving

Certifications

• Certified Retail Management Professional (CRMP)

Languages

• English: Fluent

Advantageous

• Experience in E-commerce Management: Knowledge of managing online retail operations to complement physical store management.
• Knowledge of Visual Merchandising: Expertise in creating appealing store displays and layouts.

Benefits

• Comprehensive health benefits including dental and vision
• Flexible work schedule with potential for remote days
• Employee recognition programs
• Training and development support for career growth

Company Culture

• Continuous Improvement: We foster a culture of learning and development to enhance skills and knowledge.
• Supportive Atmosphere: A supportive work environment where employees can thrive and grow.
• Open Communication: Encouraging open dialogue and feedback within the team.