IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical issues within our Johannesburg office. Your role will involve diagnosing hardware and software problems, providing solutions, and ensuring optimal system performance. We seek a proactive individual who thrives in a fast-paced environment and is passionate about technology.

Responsibilities

• Manage user accounts and permissions in Active Directory.
• Assist with backup and recovery procedures to safeguard data.
• Conduct basic training sessions for new employees on IT systems.
• Collaborate with other IT team members on projects and initiatives.
• Stay updated on emerging technologies and industry trends.

Requirements

Education

• Degree in Computer Science or IT related field
• Additional technical certifications are beneficial

Experience

• 3+ years of experience in a similar IT support role

Technical Skills

• ITIL Knowledge
• Remote Desktop Support

Soft Skills

• Communication Skills
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Previous experience working in medium to large organizations.
• Familiarity with cybersecurity principles: Basic knowledge of cybersecurity practices and protocols.

Benefits

• Comprehensive health insurance coverage
• Employee wellness programs
• Work-life balance initiatives
• Paid time off and holidays

Company Culture

• Continuous Learning: We invest in the growth and development of our employees through ongoing learning opportunities.
• Transparency: We promote transparency in our communications and decision-making processes.
• Community Engagement: We engage with the local community through various initiatives and outreach programs.