Desk Support Technician

Job Description

Join our team as a Desk Support Technician, where your expertise will help troubleshoot and resolve users' technical issues. In this dynamic role, you'll work alongside a dedicated IT team to ensure smooth operations of technology services and provide outstanding customer support. Strong communication skills and a passion for technology are essential.

Responsibilities

• Respond promptly to user support requests and log them into the ticketing system.
• Diagnose and resolve technical issues effectively.
• Collaborate with the IT team to identify and implement improvements.
• Monitor and manage network and system performance.
• Assist in the maintenance of user accounts and permissions.
• Provide user training on common software applications.
• Ensure cybersecurity measures are followed and educate users accordingly.

Requirements

Education

• Diploma in IT Support or Computer Science
• Certifications like CompTIA A+ or equivalent are preferred

Experience

• 2+ years of relevant experience in a help desk or IT support role

Technical Skills

• Office 365
• Remote Desktop Support Tools

Soft Skills

• Customer Service
• Adaptability

Advantageous

• Experience with ticketing systems (e.g., Jira, ServiceNow): Knowledgeable in tracking and managing support requests.
• Basic understanding of database management: Skills in SQL or related database technologies.

Benefits

• Comprehensive healthcare coverage
• Flexible working hours
• Access to wellness programs
• Career advancement support

Company Culture

• Continuous Improvement: We support our staff's professional growth through ongoing learning opportunities.
• Innovation-Friendly Environment: Employees are encouraged to bring forward new ideas that can enhance our services.