Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you'll play a vital role in providing top-notch technical assistance to our clients. Your primary responsibilities will include diagnosing and troubleshooting issues, offering guidance, and ensuring excellence in customer service.

Responsibilities

• Handle incoming support requests and ensure timely resolution.
• Monitor and manage customer support tickets.
• Collaborate with product teams to communicate customer feedback.
• Resolve hardware and software setup issues for clients.
• Document FAQs and contribute to the knowledge base.
• Perform routine maintenance and updates on user systems.
• Engage in continuous training to stay updated on tech trends.

Requirements

Education

• Matric or equivalent certification
• Certificate in IT or Technical field preferred

Experience

• 2-3 years in help desk or call center environment.

Technical Skills

• Remote Desktop Tools
• CRM Software

Soft Skills

• Attention to detail
• Time management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on experience with cloud technologies such as AWS or Azure.
• SQL database knowledge: Basic knowledge of SQL databases for troubleshooting software issues.

Benefits

• Comprehensive health insurance.
• Generous vacation and leave policies.
• Employer-matched retirement savings plan.
• Continuous learning and development programs.

Company Culture

• Continuous Improvement: We believe in continuously improving our services and processes.
• Inclusive Environment: We foster an inclusive environment where diverse ideas are valued.
• Work-Life Balance: We promote a healthy work-life balance for all employees.