IT Support Technician

Job Description

Join us as an IT Support Technician in Cape Town, where you'll play a key role in maintaining our technological infrastructure. Your responsibilities will include diagnosing hardware and software issues, assisting users with technical problems, and ensuring all systems run smoothly. We're looking for a proactive technician who enjoys a fast-paced environment and excels at providing effective solutions.

Responsibilities

• Provide first-line technical support to users, resolving hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Troubleshoot and resolve network issues, including Wi-Fi problems.
• Assist with software updates and installations across the organization.
• Maintain inventory of IT equipment and software licenses.
• Document support interactions and resolutions to improve future support.
• Educate users on IT best practices and security awareness.
• Support the IT Manager in ongoing projects and upgrades.

Requirements

Education

• IT Diploma or equivalent qualification

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows and Mac OS
• Networking
• Microsoft Office Suite

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge and experience managing user accounts within Active Directory.
• Experience with ticketing systems: Familiarity with IT service management and ticketing systems.

Benefits

• Competitive salary with performance bonuses
• Health insurance and wellness programs
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Spirit: We foster a collaborative environment where teamwork and support are paramount.
• Respect and Inclusion: We value diversity and aim to create an inclusive workplace for everyone.
• Continuous Improvement: We encourage ongoing learning and development for all team members.