Retail Manager

Job Description

We are seeking a passionate and experienced Retail Manager in Johannesburg. The right candidate will oversee daily operations, drive sales, and enhance customer satisfaction. Join our vibrant team to create an inclusive shopping experience that keeps our customers coming back.

Responsibilities

• Manage all aspects of store operations and lead the sales team.
• Drive sales through effective merchandising and customer engagement.
• Recruit, train, and develop a high-performing team of retail associates.
• Analyze market trends to identify opportunities for growth.
• Ensure stock levels are managed efficiently and appropriately.
• Implement promotional strategies to attract new customers.
• Cultivate a positive store culture focused on customer service.
• Evaluate employee performance and provide constructive feedback.
• Maintain store appearance and organization at all times.
• Collaborate with senior management to formulate strategic goals.

Requirements

Education

• Bachelor's degree in Retail Management or related discipline
• Master's degree preferred

Experience

• 5+ years of experience in retail management

Technical Skills

• Data Analytics
• E-commerce Management

Soft Skills

• Team Building
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Experience in multi-store management: Ability to oversee operations across multiple locations.
• Bilingual abilities: Fluency in multiple languages is a plus for customer engagement.

Benefits

• Comprehensive health insurance
• Paid time off and flexible scheduling
• Retirement savings plan with company contribution
• Employee recognition programs

Company Culture

• Innovation: We encourage our team to think creatively and bring new ideas to the table.
• Continuous improvement: We strive for continuous improvement in all our processes and services.
• Employee development: We invest in our employees' professional growth and career development.