Desktop Support Technician

Job Description

We are on the lookout for a dedicated Desktop Support Technician to join our dynamic team in Johannesburg. The successful candidate will be responsible for providing high-quality IT support to end-users, troubleshooting hardware and software issues, and ensuring a seamless technology experience within the company. With your technical skills, you'll play a key role in maintaining the overall IT infrastructure.

Responsibilities

• Troubleshoot and resolve user issues in a professional manner.
• Set up new hardware and software for employees.
• Maintain documentation for internal processes, repairs, and solutions.
• Collaborate with the IT department for network-related issues.
• Assist users in understanding equipment usage and software functionalities.
• Manage inventory of spare parts and necessary tools.
• Participate in IT projects as needed.
• Provide technical support during company events.
• Ensure all equipment meets industry standards and regulations.
• Monitor system performance and proactively address potential issues.

Requirements

Education

• Diploma or Certificate in IT Support
• Bachelor's degree in Information Technology is an advantage

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Adaptability
• Customer Service Orientation

Certifications

• ITIL Foundation
• Microsoft Certified: Windows Client

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of VMware or Virtualization Technologies: Experience with virtualization tools such as VMware for desktop environments.
• Basic scripting skills: Understanding of scripting for automating tasks in IT support.

Benefits

• Comprehensive health and dental coverage
• Generous retirement plan with matching contributions
• Flexible timetables and remote work options
• Continuous training and upskilling opportunities

Company Culture

• Innovative Thinking: We encourage innovative ideas and creative solutions to technical challenges.
• Employee Wellbeing: We prioritize the wellbeing of our employees through various health and wellness programs.
• Growth Mindset: We embrace a growth mindset, where learning and adaptation are key elements of our strategy.