IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our dynamic team in Johannesburg. The ideal candidate will be responsible for providing top-notch technical support and ensuring seamless operations for our IT infrastructure. You will be the first point of contact for IT issues and will work collaboratively with other team members to provide efficient solutions.

Responsibilities

• Provide first-level support for IT technical issues and escalate as necessary.
• Help maintain an updated inventory of software and hardware assets.
• Collaborate effectively with other departments to ensure seamless IT operations.
• Stay updated on the latest technology trends and best practices.
• Participate in IT projects to enhance service delivery.
• Assist in the implementation of IT policies and procedures.
• Conduct training sessions for end-users on new systems.
• Support remote users with IT-related challenges.
• Ensure compliance with data protection regulations.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certifications in ITIL or similar is a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Computer systems troubleshooting
• Network configuration and troubleshooting

Soft Skills

• Adaptability
• Interpersonal skills

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (Python, Bash): Ability to write scripts to automate tasks.
• Familiarity with security protocols and practices: Understanding of security measures to protect IT systems.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contribution
• Employee perks and discounts
• Opportunities for career advancement

Company Culture

• Innovation: We encourage innovative thinking that drives the company forward, welcoming new ideas from all team members.
• Supportive Environment: Our workplace is designed to support our staff in achieving their personal and professional goals.
• Work-Life Balance: We believe that a healthy balance between work and personal life leads to happier, more productive employees.