IT Support Technician

Job Description

We are seeking an IT Support Technician who is passionate about technology and eager to offer exceptional support to our clients in Port Elizabeth. In this role, you will be critical in maintaining IT systems, troubleshooting issues, and ensuring smooth operation for users. If you possess strong technical skills and a knack for problem-solving, we want you on our team.

Responsibilities

• Deliver accurate and timely technical support for various IT issues.
• Help manage network security and integrity.
• Maintain computer systems and ensure efficient performance.
• Support the installation and configuration of new technologies.
• Document solutions and updates in the internal knowledge base.
• Assist in planning for future IT upgrades and improvements.

Requirements

Education

• IT Support Certificate
• Bachelor’s in Computer Science is advantageous

Experience

• 2-4 years of experience in desktop support

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Teamwork
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with cloud platforms like AWS or Azure.
• Project Management skills: Ability to manage multiple tasks and projects efficiently.

Benefits

• Competitive salary and benefits package
• Medical aid and retirement plan
• Paid leave and public holidays
• Training and development opportunities

Company Culture

• Innovative Solutions: We encourage innovative thinking and value new ideas from all team members.
• Inclusiveness: Our workplace embraces diversity and is inclusive of all backgrounds.
• Work-Life Balance: We promote a healthy work-life balance, allowing for flexible schedules.