IT Support Technician

Job Description

We're on the lookout for a skilled IT Support Technician who can provide exceptional service to our clients. You will play a vital role in maintaining our IT systems and ensuring smooth operations throughout the organization.

Responsibilities

• Respond to support tickets and provide timely resolutions.
• Manage user accounts and permissions, ensuring all access requests are processed appropriately.
• Conduct regular maintenance checks on IT systems to ensure optimal performance.
• Assist with the deployment of new systems and updates.
• Maintain inventory of IT equipment and software licenses.
• Collaborate with IT teams to implement new technologies.
• Ensure compliance with company policies and procedures related to IT security.
• Prepare reports on IT performance and user satisfaction.

Requirements

Education

• Diploma or Certificate in Information Technology or related field
• Bachelor's degree in a related field is an advantage

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Hardware Support
• Ticketing Systems

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Cisco Certified Network Associate (CCNA) is a plus

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer and remote desktop.
• Knowledge of Linux systems: Basic understanding and experience with Linux operating systems.

Benefits

• Competitive salary package
• Health and life insurance
• Retirement fund contributions
• Opportunity for professional development

Company Culture

• Team-oriented Environment: We value teamwork and collaboration across departments.
• Continuous Learning: We invest in our employees' development through training and mentorship.
• Inclusivity: We strive for a diverse workplace where everyone feels valued.