IT Support Technician

Job Description

Join our Durban office as an IT Support Technician. You will be responsible for managing help desk requests, resolving IT issues, and supporting users in a fast-paced environment. We seek a proactive individual with a strong technical foundation and a customer-oriented mindset.

Responsibilities

• Respond to user inquiries and provide technical assistance.
• Update and maintain documentation related to IT processes and systems.
• Collaborate with vendors for hardware and software support.
• Identify areas for improvement within the IT support process.
• Assist with onboarding and training of new employees.
• Monitor and report on IT systems performance and user satisfaction.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• IT certifications such as CompTIA A+ or equivalent

Experience

• 3+ years in a technical support role preferred

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• Strong troubleshooting skills in various hardware: Ability to address issues with hardware components effectively.
• Experience in a Help Desk setting: Prior work experience in a technical support help desk environment.

Benefits

• Comprehensive medical aid and benefits
• Annual performance bonuses based on achievements
• Opportunities for ongoing training and skills development
• Flexible schedules to promote work-life balance

Company Culture

• Supportive leadership: Our management team is dedicated to supporting employee growth and development.
• Continuous improvement: We focus on training and skill enhancement to promote ongoing learning.
• Open communication: We nurture a culture of transparency and encourage feedback from all levels.