IT Support Technician

Job Description

We are seeking an IT Support Technician to join our growing team in Johannesburg. The ideal candidate will play a crucial role in ensuring smooth IT operations by providing technical support and troubleshooting issues across the organization. You will be responsible for assisting users with their IT needs, from hardware setup to software installation, ensuring systems function optimally.

Responsibilities

• Respond to and resolve user support requests in a timely manner.
• Perform installations and upgrades of software and hardware.
• Monitor and maintain IT infrastructure for optimal performance.
• Ensure data backups are performed regularly and correctly.
• Participate in the planning and implementation of IT projects.
• Support mobile and remote access for users.
• Assist in developing IT policies and procedures.
• Provide training and support for company software applications.
• Analyze current IT processes and suggest improvements.
• Maintain documentation for IT processes and configurations.

Requirements

Education

• National Diploma or similar qualification in IT
• Degree in Computer Science or IT preferred

Experience

• 3-5 years of experience as an IT Support Technician

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Attention to detail
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with IT asset management: Knowledge of managing IT asset inventory and lifecycle.
• Experience in a corporate IT environment: Experience working in a corporate IT department is a plus.

Benefits

• Comprehensive health insurance
• Pension fund contribution
• Annual bonus scheme
• Work-life balance initiatives

Company Culture

• Continuous Learning: We value continuous learning and offer resources for professional development.
• Employee Recognition: We recognize and reward the efforts of our team members.
• Open Communication: We foster a culture of open communication and feedback.