IT Support Technician

Job Description

Join our IT Support team as an IT Support Technician, where you will provide essential support for technical issues, assist with installations and upgrades, and ensure optimal functioning of IT systems within the organization.

Responsibilities

• Monitor and maintain IT systems and services for reliability.
• Assist with data backups and recovery procedures.
• Provide training and assistance to users on software and hardware.
• Manage software licenses and compliance.
• Work with vendors to resolve escalated issues.

Requirements

Education

• Diploma in Computer Science or equivalent experience
• Additional certifications preferred (Cisco, Microsoft)

Experience

• 2+ years in a helpdesk or IT support role

Technical Skills

• Linux Systems
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• Network+
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages: Knowledge of scripting languages like PowerShell or Python for automation.
• Previous experience in user training: Experience in providing training and support to new users.

Benefits

• Comprehensive health care plan
• Annual performance bonus
• Flexible work arrangements
• Professional development programs

Company Culture

• Work-life Balance: We strive for a healthy work-life balance, encouraging employees to make time for personal interests.
• Innovation Driven: Our company is forward-thinking, promoting innovative solutions to complex challenges.
• Employee Empowerment: We empower our employees by entrusting them with responsibilities and decision-making.