IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be the first point of contact for technical support queries. The role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operations across various departments. The ideal candidate will showcase strong problem-solving abilities and excellent communication skills to assist users effectively.

Responsibilities

• Diagnose and resolve technical hardware, software, and network issues.
• Ensure IT security by managing access controls and permissions.
• Maintain an organized ticketing system for support requests.
• Collaborate with team members to enhance support strategies.
• Prepare reports on support metrics and user satisfaction.
• Contribute to IT projects with technical input.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2-3 years of experience in IT support or a similar role

Technical Skills

• Windows Operating Systems
• Networking
• Hardware Configuration
• Active Directory

Soft Skills

• Problem-solving
• Communication
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Help Desk software: Familiarity with ticketing systems and IT service management tools.
• Knowledge of Cybersecurity principles: Understanding of basic networking security practices.

Benefits

• Competitive salary with annual reviews
• Health and wellness benefits
• Professional development opportunities
• Flexible work hours

Company Culture

• Innovation: We encourage innovative thinking to tackle challenges and improve our services.
• Collaboration: Teamwork is at the core of our operations. We work together to drive success.
• Growth Mindset: We support continuous learning and professional growth for our employees.