IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician where you will provide hands-on technical support, manage IT-related projects, and assist in troubleshooting technical issues. You will work directly with users to ensure their needs are met, making this role pivotal to the smooth operation of our business.

Responsibilities

• Deliver exceptional customer service and technical assistance.
• Ensure compliance with IT security policies.
• Assist in implementing new systems and technologies.
• Maintain backup and disaster recovery plans.
• Participate in IT training sessions and workshops.
• Troubleshoot software compatibility issues.
• Coordinate with third-party vendors for repairs and support.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of relevant experience

Technical Skills

• Linux OS
• ITIL Foundation

Soft Skills

• Team Collaboration
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience with Voice over IP systems for telecommunication.
• Scripting skills: Basic knowledge of scripting for task automation.

Benefits

• Full health and wellness benefits
• Company-sponsored training and certifications
• Work-life balance initiatives
• Employee recognition programs

Company Culture

• Diversity and Inclusion: We value diversity and strive to create an inclusive environment for all employees.
• Learning and Growth: We prioritize ongoing training and opportunities for career advancement.
• Community Engagement: We encourage involvement in local community initiatives.