IT Help Desk Technician

Job Description

Are you passionate about technology and helping others? We are looking for an IT Help Desk Technician in Durban! You'll provide support to end-users, resolve IT issues, and work on exciting projects. Bring your problem-solving skills and tech-savvy attitude to our growing company.

Responsibilities

• Act as the first point of contact for IT support.
• Conduct troubleshooting and diagnostic tests.
• Participate in IT projects to improve services.
• Document knowledge base entries for common issues.
• Ensure timely follow-up on unresolved issues.
• Assist with backup and recovery processes as needed.

Requirements

Education

• Relevant IT certification (A+, N+, etc.) preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Mac OS
• Help Desk Software

Soft Skills

• Teamwork
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with ITIL framework: Understanding of ITIL practices for IT service management.
• Experience with remote support tools: Hands-on experience with tools like TeamViewer or Zoom for remote assistance.

Benefits

• Comprehensive medical aid coverage
• Pension contributions
• Flexible hours to promote work-life balance
• Professional development and training programs

Company Culture

• Continuous Improvement: Our team is committed to continuous learning and professional development.
• Team Spirit: We foster a strong team spirit where collaboration is key to success.
• Transparency: We promote transparency in our communications and operations.