IT Support Technician

Job Description

As a DevOps Engineer in Johannesburg, you will play a crucial role in automating and optimizing our development and deployment processes. You will collaborate with development and operations teams to ensure seamless delivery and integration of software solutions. Your expertise in cloud infrastructure, CI/CD pipelines, and scripting will be vital in enhancing our operational efficiency and product quality.

Responsibilities

• Manage user accounts and access rights.
• Ensure compliance with IT policies and procedures.
• Investigate and resolve network connectivity issues.
• Support the deployment of new IT solutions.
• Conduct regular IT audits and checks.
• Provide excellent customer service to all users.
• Assist in developing training materials and user guides.

Requirements

Education

• IT related qualification
• CompTIA A+ or similar certification is preferred

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Analytical Thinking
• Time Management

Languages

• English: Fluent

Advantageous

• Experience in cybersecurity: Basic understanding of cybersecurity principles and practices.
• Knowledge of ITIL framework: Familiarity with ITIL processes for IT service management.

Benefits

• Annual leave and sick leave
• Performance bonuses
• Flexible working hours
• Access to training resources

Company Culture

• Continuous Improvement: We believe in ongoing training and personal growth for all our staff.
• Diversity: Our team is diverse and we celebrate inclusivity and different perspectives.
• Community Engagement: We support local initiatives and encourage our employees to give back to the community.