Remote IT Support

Job Description

We are searching for a dedicated Remote IT Support Specialist to enhance our support team in Johannesburg. The ideal candidate will possess solid experience in troubleshooting software and hardware issues, as well as providing excellent customer service. Join us to help clients resolve technical difficulties and ensure smooth operation of their IT systems.

Responsibilities

• Utilize remote desktop tools to support clients.
• Analyze and troubleshoot technical issues thoroughly.
• Respond to client inquiries promptly and professionally.
• Keep records of client interactions and issues resolved.
• Participate in team meetings to share insights and improve service.
• Provide feedback on client concerns or product improvements.
• Assist in inventory and management of technical equipment.
• Stay informed about our product offerings and technical updates.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Additional certifications are an advantage

Experience

• 5+ years in technical support or helpdesk roles

Technical Skills

• DNS and DHCP
• VoIP Systems

Soft Skills

• Customer Service
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with IT ticketing systems: Experience using ticketing systems for tracking and managing support requests.
• Experience with cloud services (AWS/Azure): Knowledge of cloud platforms and how they can be utilized in support.