Help Desk Analyst

Job Description

We are seeking a driven Help Desk Analyst to join our IT support team in Bloemfontein. The ideal candidate will support users with technical queries, ensuring prompt resolution of issues, and maintaining optimal system performance.

Responsibilities

• Handle user escalations and ensure proper follow-up.
• Participate in team meetings to discuss ongoing issues and improvements.
• Conduct system tests and recommend enhancements for better performance.
• Advise users on how to improve technical skills and system utilization.
• Provide exceptional customer service and maintain a positive relationship with users.

Requirements

Education

• Certificate in IT or related field
• Higher Education qualification is advantageous

Experience

• 3+ years of help desk experience preferred

Technical Skills

• Windows and Mac OS
• Active Directory

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Ability to Work Under Pressure: Capability to manage high workload and stressful situations.
• Certifications in Networking: Added certifications in networking are a plus.

Benefits

• Comprehensive health and wellness programs
• Annual bonus system based on performance
• Continuous professional development
• Employee recognition programs

Company Culture

• Teamwork: Collaboration across teams is highly valued in our operations.
• Continuous Improvement: We are committed to continual learning and improving team performance.