Help Desk Analyst

Job Description

We are seeking a driven Help Desk Analyst to join our IT support team in Bloemfontein. The ideal candidate will support users with technical queries, ensuring prompt resolution of issues, and maintaining optimal system performance.

Responsibilities

• Respond to user inquiries via phone, email, and chat to provide technical support.
• Diagnose and troubleshoot hardware and software issues.
• Maintain accurate records of user interactions and technical issues.
• Set up and configure new workstations and systems for users.
• Assist users in remote troubleshooting and provide training as necessary.
• Collaborate with the IT team to ensure smooth operations and service delivery.

Requirements

Education

• Certificate in IT or related field
• Higher Education qualification is advantageous

Experience

• 3+ years of help desk experience preferred

Technical Skills

• Windows and Mac OS
• Active Directory

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• SAP Knowledge: Familiarity with SAP software is advantageous for specific queries.
• Knowledge of ITIL Framework: Understanding ITIL best practices adds value to the role.

Benefits

• Competitive salary and performance-based bonuses
• Health insurance and wellness benefits
• Training and development opportunities
• Flexible work schedules available

Company Culture

• Supportive Environment: We foster a collaborative workplace that supports professional and personal growth.
• Innovation Driven: Our team encourages innovation and creative solutions to problems.
• Diversity Focused: Valuing diverse perspectives is integral to our company culture.