IT Technician

Job Description

Join our dynamic team as an IT Technician, where you will play a critical role in maintaining and enhancing our IT systems. We value individuals who demonstrate both technical expertise and strong interpersonal skills. Your contributions will directly impact our operational efficiency and customer satisfaction.

Responsibilities

• Monitor network performance and resolve issues proactively.
• Provide training sessions for staff on IT systems and processes.
• Implement software updates and patches as necessary.
• Work closely with vendors to troubleshoot product issues.
• Assist in developing IT policies and procedures.
• Play a key role in disaster recovery planning and execution.

Requirements

Education

• Degree in Computer Science or IT-related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Virtualization Technologies
• ITIL Framework

Soft Skills

• Adaptability
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience using IT management and ticketing systems.
• Basic scripting knowledge (PowerShell, Bash): Ability to perform basic scripting tasks for automation.

Benefits

• Comprehensive health and wellness programs
• Retirement savings plan with company matching
• Flexible working hours
• Continued education and training support

Company Culture

• Continuous Improvement: We encourage our team members to continuously learn and grow.
• Work-Life Balance: We prioritize maintaining a healthy work-life balance for our staff.