IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in our organization. You'll provide technical support, manage IT resources, and ensure that our systems and networks are running smoothly and effectively.

Responsibilities

• Install, configure and maintain IT infrastructure.
• Assist in the management of IT asset inventory.
• Provide training and guidance to users.
• Ensure compliance with security protocols.
• Identify opportunities for process improvements within the IT department.
• Coordinate with external vendors for hardware repairs.
• Document technical processes and changes for reference.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• ITIL Foundations Certification
• Virtualization Technologies

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Proficient in using IT service management tools.
• Scripting skills (PowerShell, Bash): Ability to automate tasks using scripts.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Employee assistance programs
• Training and development opportunities

Company Culture

• Innovation: We prioritize innovative thinking and encourage our team members to think outside the box.
• Work-Life Balance: We promote a healthy work-life balance to ensure all employees thrive both personally and professionally.
• Supportive Environment: We provide a supportive environment where employees can grow and succeed.