E-commerce Manager

Job Description

We are on the lookout for a skilled E-commerce Manager to join our dynamic team in Cape Town. The successful candidate will be responsible for overseeing our online sales strategy, managing the e-commerce platform, and enhancing customer experiences. The ideal individual will have a passion for digital marketing and a strong grasp of e-commerce trends.

Responsibilities

• Oversee the integration of payment gateways for secure transactions.
• Maintain an up-to-date product catalog and inventory management.
• Utilize analytics tools to track and report on KPIs.
• Develop and manage relationships with logistics and fulfillment partners.
• Create user-friendly website navigation to enhance customer experience.
• Implement strategies to reduce cart abandonment rates.
• Engage in social media marketing to increase brand awareness.
• Network with vendors for product sourcing and partnerships.
• Conduct market analysis to adapt pricing strategies.
• Provide training on e-commerce best practices for staff.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in E-commerce or Marketing is preferred

Experience

• 5+ years managing e-commerce operations or related roles

Technical Skills

• Digital Marketing
• Customer Relationship Management (CRM)

Soft Skills

• Analytical Thinking
• Problem-Solving

Certifications

• E-commerce Management Certification
• Digital Marketing Certificate

Languages

• English: Fluent

Advantageous

• Familiarity with UX/UI principles: Knowledge of user experience and interface design best practices.
• Experience in A/B testing: Background in conducting tests to improve website performance.

Benefits

• Comprehensive health coverage with dental and vision options
• Generous leave policies including parental leave
• Opportunities for professional development and training
• Work-from-home options available

Company Culture

• Customer-Centric Focus: We put our customers first and strive to meet their needs at every turn.
• Flexibility: We offer flexible working hours and opportunities for remote work.
• Diversity and Inclusion: We are committed to creating a workplace that values diversity and inclusion.