Public Safety Telecommunicator

Job Description

The Public Safety Telecommunicator will be crucial in receiving and responding to emergency medical calls. You'll be responsible for dispatching the necessary medical personnel and equipment, ensuring the smooth flow of communication during critical situations. This role requires acute decision-making skills and the ability to perform under pressure.

Responsibilities

• Receive and process emergency medical calls with urgency.
• Evaluate the situation and identify the need for additional resources.
• Keep the caller informed and calm while dispatching the necessary services.
• Utilize emergency dispatch software to track service requests.
• Prepare detailed reports of incident responses for review.
• Work collaboratively with other emergency responders and departments.
• Maintain confidentiality of all call information and sensitive data.
• Engage in regular drills and training sessions to improve response time and effectiveness.
• Assist with dispatching non-emergency medical transportation when necessary.

Requirements

Education

• Matric Certificate or Equivalent
• Emergency Medical Dispatcher certification preferred

Experience

• Previous experience in a call center environment is advantageous.

Technical Skills

• Computer Proficiency

Soft Skills

• Good Interpersonal Skills

Certifications

• Emergency Medical Services (EMS) certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with emergency dispatch software: Hands-on experience with software specific to emergency medical dispatch operations.
• Knowledge of local geography and landmarks: Familiarity with Cape Town and surrounding areas to assist in effective dispatching.

Benefits

• Attractive remuneration package inclusive of bonuses.
• Access to employee wellness programs.
• Flexible working conditions and shifts.
• Commitment to professional development.

Company Culture

• Innovation: We encourage innovative thinking, allowing our team to suggest and implement improvements.
• Diversity and Inclusion: We strive to create a workplace where everyone feels valued and respected, regardless of their background.
• Team Support: We believe in strong team dynamics with support for one another at every level.