Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to join our vibrant team in Durban. The ideal candidate will be responsible for troubleshooting and resolving technical issues, assisting clients with software and hardware problems, and providing exceptional customer service.

Responsibilities

• Manage multiple support tickets while maintaining high quality of service.
• Provide training sessions for clients on software usage.
• Monitor system performance and report any anomalies.
• Participate in team meetings to discuss client feedback and service enhancements.

Requirements

Education

• Bachelor's degree in Computer Science or IT
• Additional certifications in IT support are beneficial

Experience

• 3+ years of experience in IT support or similar roles

Technical Skills

• Remote Support Tools
• Database Management

Soft Skills

• Adaptability
• Empathy

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with systems like Jira or ServiceNow.
• Understanding of ITIL best practices: Knowledge of ITIL framework for IT service management.

Benefits

• Health, dental, and vision coverage
• Performance bonuses
• Remote work options
• Training and certification reimbursement

Company Culture

• Continuous Improvement: We prioritize continuous improvement and encourage employees to pursue learning opportunities.
• Team Collaboration: Our team thrives on collaboration, communication, and collective problem-solving.
• Work-Life Balance: We believe in maintaining a healthy work-life balance to sustain productivity and employee satisfaction.