Technical Support Engineer

Job Description

We are looking for a motivated Technical Support Engineer to join our Pretoria team. In this role, you'll provide first-class technical support to our clients. You'll troubleshoot issues, guide users through solutions, and work collaboratively with our engineering team to resolve complex problems.

Responsibilities

• Manage customer expectations and ensure high service quality.
• Execute routine systems maintenance and upgrades as required.
• Gather user feedback to inform product development.
• Identify patterns in support requests and propose improvements.
• Train junior support staff and assist with their development.

Requirements

Education

• Diploma in Computer Science or IT-related discipline
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous

Experience

• 3+ years in a technical support role

Technical Skills

• Network Troubleshooting
• Application Support

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS, Azure): Understanding of how to support applications running in cloud environments.
• Experience in scripting (e.g., PowerShell, Python): Ability to write scripts to automate tasks and improve efficiency.

Benefits

• Comprehensive health insurance
• Retirement plan with company contributions
• Flexible work schedule
• Employee training programs

Company Culture

• Teamwork: We believe in the power of teamwork and collaboration to achieve common goals.
• Learning Opportunities: We provide ample learning opportunities to help our employees grow and advance their careers.
• Work-Life Balance: We promote a healthy work-life balance and support our staff in achieving personal fulfilment.