Retail Manager

Job Description

We are seeking a passionate Retail Manager to lead our team in Durban. The successful candidate will oversee daily store operations, enhance customer experiences, and drive sales growth through effective team leadership.

Responsibilities

• Create a customer-centric culture by promoting excellent service standards.
• Conduct performance reviews and provide constructive feedback to staff.
• Identify staff training needs and facilitate development programs.
• Track and manage inventory shrinkage and implement loss prevention measures.
• Foster positive relationships with local suppliers and stakeholders.
• Utilize technology and reporting tools to monitor sales and improve processes.
• Encourage teamwork and foster a collaborative work environment.
• Prepare reports for upper management detailing store performance and initiatives.

Requirements

Education

• Bachelor's degree in Business Administration or Retail Management

Experience

• 5+ years of retail management experience preferred

Technical Skills

• Retail Analytics
• Team Management

Soft Skills

• Conflict Resolution
• Adaptability

Languages

• Afrikaans: Basic
• English: Fluent

Advantageous

• Leadership Training: Certification or experience in team management and leadership development.
• Financial Acumen: Ability to manage budgets and analyze financial reports.

Benefits

• Market-related salary with incentives
• Comprehensive health benefits
• Work-life balance initiatives
• Employee discounts and perks

Company Culture

• Diversity: We embrace diversity in our workforce and value the different perspectives it brings.
• Growth Mindset: We promote continuous learning and career development opportunities for all employees.
• Results-driven: We celebrate and reward success at all levels, motivating our teams to achieve excellence.