Circulation Crew Leader

Job Description

The Circulation Crew Leader will manage and coordinate the distribution of materials such as newspapers and magazines. This role involves ensuring deadlines are met while overseeing a team of circulation clerks.

Responsibilities

• Coordinate daily operations of the circulation department.
• Supervise circulation clerks and ensure compliance with company policies.
• Monitor and improve delivery processes to enhance customer satisfaction.
• Review and analyse distribution reports to identify efficiencies.
• Develop training programs for staff to improve service quality.
• Engage with customers to gather feedback and improve services.
• Manage relationships with vendors and distribution partners.
• Implement strategies to reduce circulation costs and improve profitability.

Requirements

Education

• Matric
• Degree or diploma in business management or logistics is preferred.

Experience

• 5+ years of experience with team management in circulation or distribution.

Technical Skills

• Customer Relationship Management
• Logistics Software

Soft Skills

• Organisational Skills
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Project Management Experience: Previous experience managing projects within a publishing environment.
• Knowledge of Quality Assurance Processes: Knowledge of quality control and assurance processes in distribution.

Benefits

• Market-related salary with performance bonuses.
• Flexible work hours and telecommuting options.
• Employee discounts and benefits on publications.
• Support for further education and career advancement.

Company Culture

• Continuous Learning: Our culture promotes ongoing training and skills development.
• Employee Wellbeing: We prioritize the wellbeing of our employees through various wellness programs.
• Open Communication: We promote open and honest communication across all levels of the organisation.