E-commerce Manager

Job Description

Join our innovative team as an E-commerce Manager in Cape Town. You will take charge of our online store's performance, manage product listings, and optimise online customer interactions. In this role, your strategic thinking and data-driven decision-making will be key to enhancing user satisfaction and increasing sales revenue. We're looking for individuals who are passionate about e-commerce and digitally savvy.

Responsibilities

• Drive customer acquisition through targeted digital marketing and SEO efforts.
• Optimize the online shopping experience to increase conversion rates.
• Evaluate competitive landscape and adjust strategies accordingly.
• Lead data-driven decisions through analysis of sales performance and customer feedback.
• Establish best practices for inventory management and fulfillment.
• Manage the e-commerce budget and allocate resources effectively.
• Engage with stakeholders to align e-commerce goals with business objectives.
• Ensure compliance with industry regulations and standards.
• Foster a culture of innovation and continuous improvement within the e-commerce team.
• Interface with external agencies for specific marketing initiatives.

Requirements

Education

• Bachelor's degree in Marketing or Business Administration
• MBA is preferred

Experience

• 5+ years of experience in e-commerce and digital marketing management

Technical Skills

• E-commerce Analytics Tools
• Content Management Systems

Soft Skills

• Critical Thinking
• Leadership

Certifications

• Certified E-commerce Professional

Languages

• English: Fluent

Advantageous

• Experience with email marketing.: Ability to create and execute effective email campaigns.
• Knowledge of CRM systems.: Familiarity with customer relationship management software.

Benefits

• Health and wellness programs
• Work-from-home options
• Relocation assistance
• Personal development budget

Company Culture

• Passionate Team: Our team is passionate about delivering exceptional online shopping experiences.
• Continuous Learning: We invest in continuous learning and growth opportunities for our employees.
• Flexible Work Environment: We support flexibility in work arrangements to promote work-life balance.