General Manager, Hospitality

Job Description

Join our team as the General Manager, where you will take charge of our hospitality operations in Johannesburg. Your role will encompass managing staff, ensuring exceptional services, and maintaining the venue's reputation. We're seeking a leader who can motivate and guide our team, fostering a culture of excellence and innovation in the hospitality industry.

Responsibilities

• Direct the operational policies and procedures to enhance guest experience.
• Supervise and guide staff to maintain service standards.
• Analyze financial reports to inform operational decisions.
• Promote a healthy work environment that encourages teamwork.
• Negotiate contracts with suppliers to optimize costs.
• Conduct performance appraisals and provide constructive feedback.
• Manage reservations and customer relations effectively.
• Develop marketing strategies to increase venue visibility.
• Ensure adherence to local regulations and quality standards.

Requirements

Education

• Degree in Business Administration is a plus
• Hospitality certifications are a bonus

Experience

• 7+ years of extensive experience in the hospitality industry

Technical Skills

• Operational Strategy
• Marketing Acumen

Soft Skills

• Team Building
• Strategic Thinking

Advantageous

• Multi-language proficiency: Proficiency in additional languages can enhance guest interaction.
• Experience in event management: Previous experience in managing events and functions is beneficial.