Hospitality Manager

Job Description

We are seeking a passionate Hospitality Manager to lead our Pretoria hotel. You'll be responsible for staff management, customer satisfaction, and driving the hotel's financial performance while ensuring a professional and welcoming atmosphere.

Responsibilities

• Direct daily operations of the hotel to ensure optimal performance.
• Supervise and develop hotel staff to maintain high service standards.
• Address guest needs and resolve issues to enhance their experience.
• Control operational budgets and manage expenses effectively.
• Drive marketing strategies to increase visibility and guest engagement.
• Implement strong health and safety protocols throughout the hotel.
• Perform facility inspections and uphold maintenance standards.
• Encourage collaboration between departments for efficient operations.
• Leverage guest feedback to drive improvements in service delivery.
• Stay updated on industry trends to keep the hotel competitive.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Diploma in Hotel Management is preferred

Experience

• 5+ years of managerial experience in the hospitality sector

Technical Skills

• Hotel Operations Management
• Event Planning
• Revenue Management

Soft Skills

• Interpersonal Skills
• Conflict Resolution

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Skills in revenue management software: Experience with systems that optimize pricing and occupancy strategy.
• Social media marketing experience: Proficient in using social media platforms to engage with guests.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible working hours
• Employee discounts on hotel stays

Company Culture

• Innovation: We foster a culture of innovation, encouraging our employees to share new ideas.
• Respect and Inclusion: We value diversity and ensure every team member feels included and respected.