IT Support Specialist

Job Description

Join our dynamic team as an IT Support Specialist, providing essential support to our staff and clients. You'll troubleshoot hardware and software issues and ensure seamless IT operations. Strong interpersonal skills and a knack for technology are essential for this role.

Responsibilities

• Work closely with the IT team to resolve complex issues.
• Support the development of IT projects and initiatives.
• Monitor the performance of computer systems.
• Conduct regular maintenance checks on systems.
• Ensure adherence to company data protection policies.
• Provide feedback and suggestions for IT improvements.
• Assist in implementing new technologies and upgrades.
• Maintain inventory of hardware and software resources.

Requirements

Education

• Diploma in IT or Computer Networks
• Bachelor’s degree preferred

Experience

• 2-3 years of experience in technical support

Technical Skills

• Troubleshooting Techniques
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Linux Systems: Ability to work with and troubleshoot Linux environments.
• Knowledge of Active Directory: Experience managing users and groups in Active Directory.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Flexible working hours
• Continuous training opportunities

Company Culture

• Continuous Growth: We value personal and professional growth through ongoing training and support.
• Open Communication: Transparent and open communication is key to our work culture.
• Dedication to Excellence: We are dedicated to providing excellence in all our services.