IT Support Technician

Job Description

As an IT Support Technician based in Johannesburg, you will be pivotal in providing technical support, managing IT systems, and ensuring efficient operations. We are looking for someone with strong problem-solving skills and a passion for technology.

Responsibilities

• Assist with the administration of user accounts and permissions.
• Respond to user inquiries and provide technical support.
• Diagnose and resolve system errors and hardware failures.
• Document procedures and processes for IT operations.
• Execute backups and ensure data integrity.
• Participate in IT projects and initiatives.
• Help implement security protocols and measures.
• Support remote users with home office setup.
• Provide recommendations for hardware and software improvements.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant certifications (e.g., A+, Network+)

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows OS
• Networking
• Active Directory

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Knowledge of cloud computing and related services.
• Familiarity with ITIL practices: Understanding of IT service management practices.

Benefits

• Medical aid and health insurance options
• Retirement savings plan with employer contributions
• Paid time off and holidays
• Professional development opportunities

Company Culture

• Collaborative Environment: We promote teamwork and collaboration among our staff to solve problems effectively.
• Innovation Driven: Our company encourages innovative thinking and creative problem-solving.
• Community Engagement: We believe in giving back to the community through various initiatives.