IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician. You will play a key role in managing hardware and software issues, supporting users, and ensuring operational efficiency within various IT systems. If you're driven by providing outstanding service and support, this position is for you.

Responsibilities

• Resolve helpdesk tickets in a timely manner while maintaining customer satisfaction.
• Participate in IT projects to improve systems and operations.
• Train employees on new software and technology.
• Implement and enforce IT policies and procedures.
• Conduct regular system maintenance to enhance performance.

Requirements

Education

• Diploma in Computer Science or a related field

Experience

• 3+ years in a similar IT support role

Technical Skills

• Linux OS Support
• Help Desk Software

Soft Skills

• Teamwork
• Customer Service

Certifications

• MCSA: Windows Server
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Basic experience with services like AWS or Azure.
• Backup Management: Experience managing backup systems and procedures.

Benefits

• Comprehensive health benefits and retirement plan.
• Flexible work hours and remote work opportunity.
• Training and development programs.
• Employee recognition and rewards.

Company Culture

• Continuous Learning: We support and encourage continuous learning and career advancement.
• Empowerment: We empower our employees to take initiative and make decisions.
• Work-Life Balance: We believe in promoting a healthy work-life balance.