IT Support Technician

Job Description

As an IT Support Technician at Tech Support Solutions in Durban, you will have the opportunity to leverage your skills in a fast-paced environment. You will assist clients with both hardware and software issues, ensuring timely resolutions and fostering a positive customer experience. If you have a knack for problem-solving and a passion for technology, we want to hear from you!

Responsibilities

• Diagnose and resolve user-reported issues in a timely manner.
• Perform system backups and data recovery operations.
• Create and distribute user guides and technical documentation.
• Collaborate with team members on IT projects and improvements.
• Conduct regular system audits to ensure compliance and security.
• Assist in the implementation of new IT initiatives.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certification in Microsoft or other relevant technologies

Experience

• 3+ years experience in technical support

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Hands-on experience with remote desktop applications and troubleshooting.
• Knowledge of database management systems: Understanding of SQL and database operations.

Benefits

• Comprehensive health and wellness programs
• Flexible work schedules
• Professional development opportunities
• Employee recognition programs

Company Culture

• Continuous Improvement: We are committed to the continuous development of our employees and our company.
• Community Engagement: We actively engage with our local community to foster positive relationships.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.