Guest Services Manager

Job Description

We are seeking an experienced Guest Services Manager to oversee our front-of-house operations in Cape Town. The ideal candidate will possess strong leadership skills, a passion for customer service, and experience in the hospitality sector.

Responsibilities

• Direct the operations of the front desk and guest services.
• Educate staff on customer service best practices.
• Manage the dispatch of duties and responsibilities among team members.
• Collaborate with marketing for promotional efforts targeted at enhancing guest experiences.
• Conduct regular training and coaching sessions for staff.
• Review and streamline guest service processes for efficiency.
• Lead by example, demonstrating high standards of service at all times.

Requirements

Education

• Diploma in Hotel Management or similar
• Bachelor's degree preferred

Experience

• 5-7 years of experience in guest services or hotel management

Technical Skills

• Problem-solving
• Sales skills

Soft Skills

• Team building
• Adaptability

Certifications

• Hospitality Sales Certification
• Guest Service Excellence Certificate

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual abilities.: Fluency in multiple languages is advantageous.
• Crisis management experience.: Experience handling emergencies in hospitality settings.

Benefits

• Health insurance coverage
• Paid time off and holidays
• Training and development programs
• Performance bonuses

Company Culture

• Inclusivity: We celebrate diversity and inclusion in our team, welcoming applicants from various backgrounds.
• Work-Life Balance: We promote a healthy work-life balance for our employees.
• Innovation: We value innovative thinking and allow our team to explore new ideas.