Customer Support Representative

Job Description

As a Sales Associate at Retail Solutions Co., you will play a key role in driving sales and providing top-notch customer service. You’ll engage with customers, assist them in finding the right products, and ensure a positive shopping experience. This is a fantastic opportunity to grow your skills in a supportive and dynamic environment.

Responsibilities

• Handle customer service inquiries with a focus on problem resolution and satisfaction.
• Identify customer needs and provide appropriate solutions.
• Monitor customer interactions for quality assurance and improvement.
• Utilize customer feedback to enhance overall service quality.
• Assist in the onboarding and training of new employees.
• Foster positive relationships with customers to encourage return business.
• Stay informed on new products, services, and industry trends.
• Participate in ongoing professional development and training.

Requirements

Education

• Relevant certification in customer service is an advantage

Experience

• 3+ years of experience in a similar role preferred

Technical Skills

• Zendesk or similar support tool

Soft Skills

• Empathy
• Attention to detail

Languages

• English: Fluent

Advantageous

• Bilingual abilities: Fluency in English and Afrikaans is a plus.
• Experience in training or mentoring: Skilled in onboarding and guiding new team members.

Benefits

• Comprehensive health and dental coverage
• Flexible working hours
• Employee discounts on services
• Support for continued education and training

Company Culture

• Inclusivity: We are dedicated to fostering an inclusive atmosphere, where diverse perspectives are welcomed.
• Innovation: We encourage new ideas and creative thinking to keep improving our services and products.
• Work-life balance: We understand the importance of balancing work and personal life, offering flexible schedules.